Shipping policy
Shipping Policy
Last updated: 11 September 2026
Lady Bonita offers tracked NZ Post delivery throughout New Zealand. The available Urban or Rural Delivery options are displayed automatically at checkout according to the delivery postcode and order subtotal.
All prices are in New Zealand dollars.
New Zealand shipping rates
Orders under $49
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Urban, No Signature: $5.99
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Urban, Signature Required: $6.99
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Urban, Photo on Delivery: $6.99
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Rural [RD address], No Signature: $9.99
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Rural [RD address], Signature Required: $10.99
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Rural [RD address], Photo on Delivery: $10.99
Orders from $49 to $99.99
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Urban, No Signature: Free
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Urban, Signature Required: $1.00
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Urban, Photo on Delivery: $1.00
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Rural [RD address], No Signature: $4.00
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Rural [RD address], Signature Required: $5.00
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Rural [RD address], Photo on Delivery: $5.00
Orders of $100 or more
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Urban, No Signature: Free
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Urban, Signature Required: Free
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Urban, Photo on Delivery: Free
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Rural [RD address], No Signature: $4.00
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Rural [RD address], Signature Required: $4.00
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Rural [RD address], Photo on Delivery: $4.00
The final shipping options and prices available for an order are confirmed at checkout.
Delivery addresses
Customers are responsible for entering a complete and accurate delivery address.
Rural customers must include their Rural Delivery number and correct postcode. If an incorrect postcode or incomplete Rural Delivery address is entered, the incorrect shipping rate may be displayed.
If we identify a discrepancy before dispatch, we may contact the customer to confirm the address and arrange payment of any applicable shipping difference.
Dispatch timeframes
Ready-to-ship products are generally dispatched within 1–3 business days after payment confirmation.
Pre-order products are generally dispatched within 7–14 business days unless another timeframe is displayed on the product page.
Orders containing both ready-to-ship and pre-order products are generally dispatched once all products are available. We may choose to split an order when appropriate.
Timeframes are estimates and may be affected by supplier delays, customs processing, courier volumes, public holidays, weather or other circumstances outside our reasonable control.
Tracking
Tracking information will be sent by email after dispatch. Please allow up to 24 hours for tracking events to appear.
Incorrect addresses and returned parcels
Please contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after dispatch.
If a parcel is returned because the address entered at checkout was incorrect or incomplete, an additional shipping charge may apply before reshipping.
Delivery problems
If a parcel is delayed, damaged, missing or marked as delivered but cannot be located, please contact info@ladybonita.co.nz as soon as possible with your order number and delivery details.
If Lady Bonita arranged delivery, we will work with the courier to investigate and resolve the issue.
Nothing in this policy limits or excludes rights available under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.
International shipping
International shipping is available to selected destinations displayed at checkout. Rates vary by destination and available delivery service.
Customs duties, taxes and import charges imposed by the destination country are the customer’s responsibility unless stated otherwise at checkout.
For complete shipping information, visit: