Shipping policy

Last updated: 28 September 2026

This Shipping Policy applies to orders placed through Lady Bonita. It should be read together with our Shipping & Delivery page, Refund Policy and Terms of Service.

1. Shipping services and charges

Available delivery services and applicable charges are displayed at checkout based on the order value, delivery destination, postcode and address classification. All shipping charges are shown before payment is completed.

Current New Zealand shipping rates, Urban and Rural Delivery options, service descriptions and Click & Collect information are available on our Shipping & Delivery page.

2. Order processing and dispatch

Orders are processed after payment has been confirmed. Dispatch timeframes vary depending on whether the products are ready to ship, available by pre-order, or subject to a specific estimated arrival date.

Processing, import and dispatch timeframes are estimates and are not guaranteed delivery dates. They may be affected by supplier availability, international freight, customs processing, courier capacity, public holidays, weather events or other circumstances outside Lady Bonita’s reasonable control.

3. Pre-order and mixed-product orders

Products identified as pre-order items are ordered or allocated for the customer and dispatched once they become available to Lady Bonita. Any specific estimated arrival date shown on the product page will apply to that product.

When an order contains both ready-to-ship and pre-order products, Lady Bonita may hold the order until all items are available or divide it into separate shipments. If Lady Bonita chooses to split an order, no additional shipping charge will be applied. If the customer requests separate delivery, an additional shipping charge may apply.

4. Delivery address and Rural Delivery classification

Customers are responsible for providing a complete and accurate delivery address, including apartment or unit numbers, Rural Delivery numbers and the correct postcode where applicable.

Urban and Rural Delivery services are determined using the address and postcode entered at checkout. If an incorrect service has been selected or an address has been incorrectly classified, Lady Bonita may contact the customer to confirm the address and arrange payment of any applicable shipping difference before dispatch.

Address changes must be requested before dispatch. Lady Bonita cannot guarantee that an address can be amended after an order has entered the courier network.

5. Delivery instructions and service selection

Customers are responsible for selecting a delivery service appropriate for their address and circumstances, including Standard – No Signature, Signature Required or Photo on Delivery where available.

Courier instructions entered at checkout are passed to the carrier where possible but remain subject to the carrier’s operational and safety requirements. Lady Bonita cannot guarantee that every delivery instruction will be followed.

Selecting a non-signature service authorises the courier to leave the parcel at the delivery address where the courier considers it safe to do so. A Signature Required or Photo on Delivery service should be selected where additional delivery confirmation is preferred.

6. Tracking and delivery

Tracking information is sent to the email address provided with the order after dispatch. Tracking events may take up to 24 hours to appear in the courier system.

Delivery timeframes begin from the date of dispatch and are separate from product processing or pre-order timeframes. Rural and international deliveries may require additional transit time.

7. Delayed, missing or damaged parcels

If a parcel is delayed, damaged, marked as delivered but cannot be located, or does not arrive within a reasonable timeframe, the customer should contact Lady Bonita promptly.

Lady Bonita may request the order number, confirmation of the delivery address, photographs of the parcel or damage, and any other information reasonably required to submit a courier investigation or claim.

Where Lady Bonita arranged the delivery, we will liaise with the carrier and take reasonable steps to investigate and resolve the matter.

8. Parcels returned to sender

If a parcel is returned to Lady Bonita because the address supplied was incomplete or incorrect, delivery was refused, the parcel was not collected, or the carrier could not complete delivery, the customer may be required to pay a new shipping charge before the order is resent.

Any refund requested for a returned parcel will be assessed in accordance with our Refund Policy and the customer’s rights under New Zealand law.

9. International orders

International shipping is available only to destinations offered at checkout. Delivery timeframes are estimates and may be affected by international transport, customs processing and the destination country’s local delivery network.

Unless expressly stated otherwise at checkout, the recipient is responsible for any customs duties, taxes, import fees or clearance charges imposed by the destination country.

10. Consumer rights

Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable New Zealand law that cannot lawfully be excluded.

11. Contact

For assistance with shipping, tracking or delivery, please contact info@ladybonita.co.nz or use the live chat available on our website.