Yes! Free overnight shipping is applied to all domestic urban orders (within NZ) for all orders $49+.
Yes, but at the moment we only ship to New Zealand and Australia. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. We process and ship out all orders Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 1-2 business days (Monday through Friday, not including holidays).
Orders processed here will take 2-5 business days to arrive. Overseas deliveries can take anywhere from 5-15 business days. Delivery details will be provided in your confirmation email. Please note that it may take up to 24-48 hours for your tracking information to update.
We use all major carriers, and local courier partners (NZ Post Courier and Aramex).
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
Our policy is that we are happy to accept returns on new products within 7 days of receipt.
*Return shipping is at the expense of the customer in the event your products are to be returned to us.
We at Lady Bonita work hard to help you get your orders as fast as possible. So as soon as the payment is accepted and the order is confirmed, it is immediately in process to be shipped. This means there is only a very small window of time where we can “catch” your order before it is physically picked, packed and set aside for shipping.
This unfortunately means NO changes can be made to your order once it is placed. There may however be time to cancel your order all together so you can start fresh. Please email us at firstname.lastname@example.org soon as possible with the subject line "Cancellation" and your full name and order number. We’ll let you know what we can do!
Oh no, we’re so sorry to hear this! Please send us an email at email@example.com with your order number, full name and an image of the damaged item and we’ll be happy to help you!
We're so sorry to hear of your concern. Sometimes, the products in your order may be split into two (or more) fulfillments. Please kindly check your inbox for any additional tracking information. Also, please note that the subject will be identical and may be condensed into one email thread.
If after you've looked into your inbox and you find no additional tracking information and your item is indeed missing, please reach out to us and we will make sure to ship this ASAP.
All Lady Bonita policies are subject to change without advanced notice.
You can contact us through our contact page! We will be happy to assist you.