Shipping & Delivery

Last updated: 11 September 2026

We offer tracked NZ Post delivery throughout New Zealand, with Urban and Rural Delivery options automatically displayed at checkout according to your delivery postcode.

All shipping prices below are in New Zealand dollars.

New Zealand shipping rates

Orders under $49

Delivery address	Standard – No Signature	Signature Required	Photo on Delivery
Urban	$5.99	$6.99	$6.99
Rural [RD address]	$9.99	$10.99	$10.99

Orders from $49 to $99.99

Delivery address	Standard – No Signature	Signature Required	Photo on Delivery
Urban	Free	$1.00	$1.00
Rural [RD address]	$4.00	$5.00	$5.00

Orders of $100 or more

Delivery address	Standard – No Signature	Signature Required	Photo on Delivery
Urban	Free	Free	Free
Rural [RD address]	$4.00	$4.00	$4.00

The eligible shipping options are displayed automatically at checkout based on your order subtotal and delivery postcode.

Choosing your delivery service

• Standard – No Signature: Tracked delivery without a signature.

• Signature Required: A signature service is requested for delivery.

• Photo on Delivery: The courier records a delivery photo as proof of delivery.

Please make sure you select the service that best suits your delivery address and requirements.

Rural Delivery addresses

If your address is rural, please enter the complete official address, including the Rural Delivery number and correct postcode.

Our checkout uses the postcode provided to determine whether Urban or Rural Delivery rates apply. If an incomplete or incorrect postcode is entered, the wrong shipping options may be displayed.

If we identify an address or shipping-rate issue before dispatch, we may contact you to confirm the address and arrange payment of any applicable shipping difference.

Click & Collect

Free Click & Collect is available by appointment from Point Chevalier, Auckland.

Please wait until you receive confirmation that your order is ready before visiting. Collection instructions will be included in your confirmation email.

Dispatch timeframes

Ready-to-ship products

Ready-to-ship products are generally dispatched within 1–3 business days after payment is confirmed. Dispatch may take slightly longer during busy promotional periods.

Pre-order products

Pre-order products are generally dispatched within 7–14 business days unless a different timeframe is stated on the product page.

Timeframes are estimates and may be affected by supplier delays, international freight, customs processing, courier volumes, public holidays, weather or circumstances outside our reasonable control.

Orders containing ready-to-ship and pre-order products

If your order contains both ready-to-ship and pre-order products, we will generally dispatch the order once all products are available.

We may choose to split the order and send available products earlier. If we arrange split shipping, tracking details will be provided for each parcel.

If you request separate delivery, an additional shipping charge may apply.

Tracking and delivery

Once your parcel is dispatched, you will receive tracking information by email. Please allow up to 24 hours for tracking events to appear.

Delivery timeframes begin after dispatch. Rural deliveries may take longer than Urban deliveries.

Address changes and incorrect addresses

Please check your delivery address carefully before placing your order.

If you need to correct your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

If a parcel is returned because the address supplied at checkout was incorrect or incomplete, a new shipping charge may apply before it can be sent again.

Missing, delayed or damaged parcels

If your parcel is delayed, damaged, marked as delivered but cannot be located, or has not arrived within a reasonable timeframe, please contact us as soon as possible.

Please include:

• Your order number

• Confirmation of your delivery address

• Photographs of the parcel and damage, if applicable

If we arranged delivery, we will work with the courier to investigate and resolve the issue. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986.

International shipping

We ship to selected international destinations available at checkout. International rates are calculated according to the destination and available delivery service.

Customs duties, taxes and import charges imposed by the destination country are the customer’s responsibility unless stated otherwise at checkout.

Need help?

For questions about shipping, pre-orders, tracking or delivery, contact us at info@ladybonita.co.nz or through the live chat on our website.